Return & Refund Policy

We want you to be confident in your purchase. If you are not completely satisfied, we’re here to help.

Returns

We accept returns within 28 days of delivery. To be eligible for a return:

• The item must be unused, unworn, and in its original condition

• All original tags, packaging, and accessories must be included

• The item must not show signs of wear, damage, or alteration

Custom-made or personalized items are non-returnable, unless they arrive damaged or defective.

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Return Process

To initiate a return:

1. Contact us with your order number and reason for return

2. Our team will provide return instructions

3. Ship the item back using a trackable shipping method

Customers are responsible for return shipping costs, unless the return is due to a defect or an error on our part.

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Refunds

Once your return is received and inspected:

• You will be notified of approval or rejection

• Approved refunds are processed to the original payment method

• Refund processing may take 7–12 business days, depending on your bank or payment provider

Original shipping charges are non-refundable.

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Exchanges

If you need a different size or style:

• Exchanges are subject to availability

• Contact us before returning the item so we can reserve stock if possible

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Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Contact us within 48 hours of delivery

• Provide clear photos of the issue

• We will arrange a replacement or refund at no additional cost

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Payment Deductions & Fees

• Any customs duties, taxes, or import fees are the responsibility of the customer

• Refunds will be issued after inspection

• Items returned in used or damaged condition may be partially refunded or declined

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Contact Information

If you have any questions about returns or refunds, please contact our support team. We’re happy to assist.